Q: How do I place an order?
A: Orders can be placed directly on our website. If you cannot process an order on FireflyCraft.com, please call 866-834-7335 for assistance.
Q: Do I have to create an account to shop online?
A: No. But registering for an account is fast, easy, and, most importantly, free! Plus, when you have an account, you can:
  • Save products in your shopping cart
  • Access your Order History
  • Expedite your checkout process
  • Create and maintain your own address book
  • Request email announcements
Q: How Long Until I Receive My Item?
A: That depends on how close you are to one of our warehouses, generally anywhere from 3-6 business days.

Q: Are credit card purchases safe on FireflyCraft.com?
A: Yes, your credit card purchases are safe on FireflyCraft.com. 
  • We use secure servers and Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data.
  • Once encrypted, your data cannot be read as it travels over the Internet.
  • For additional information on how FireflyCraft.com maintains your privacy and security, please click on Privacy Policy in the navigation area.
Q: What about U.S. Sales Tax?
A: United States sales tax is charged for orders shipped to states where sales tax is applicable.
The amount of sales tax charged is based on the current state and local tax rates in accordance with state tax laws.

  • State and local sales tax rates are subject to change at any time.
  • Packaging and shipping charges may also be subject to sales tax in applicable states.
  • Sales tax will be refunded for returned items.